California Rafting Consultant - Job Description

This position can be full-time, part-time, or seasonal. Employees work in our main office in Lotus, CA.
Additional responsibilities and increased compensation may be available to qualified candidates - see below for details.

Responsibilities

  • Actively participate on the AO Sales Team; Assist team leaders and teammates in building a successful sales team in a positive and productive work environment.
  • Establish and grow a thorough understanding of AO products and services; be able to provide quality recommendations for the best possible guest experience.
  • Learn and stay current on AO policies and best practices.
  • Communicate with guests via phone, LiveChat, or email professionally, in order to convert an inquiry to a sale.
  • Accurately and appropriately use reservation software to track leads and manage reservation activity. Maintain and record sales activity accurately, and report on key performance indicators as identified during onboarding.
  • Learn and develop methods to respond to guest concerns or issues, according to AO policy and best practices.
  • Other duties as assigned.

Qualifications and Requirements

Hours and Compensation

 

Qualified candidates interested in advancement, please take note of the following:


Additional duties and responsibilities eligible for increased compensation

  • Participate on the Content Creation team.
  • Participate on the Social Media team.
  • Create written content and messaging for use across various media and/or publications.
  • Assume an area of responsibility such as inventory management, sales training, outreach team lead, weekend manager-on-duty, administrative assistant, graphic design, etc.
  • Alternative duties and responsibilities as assigned.

Desired skills and experience eligible for increased compensation

  • Experience in sales, preferably by phone.
  • Experience creating written content, preferably for marketing purposes and websites.
  • Experience using various social media platforms for marketing purposes.
  • Technical and computer skills such as knowledge of HTML, graphic design software, database software or reporting software, data analysis.
  • Other skills or experience relevant to the job but not named herein.
 

Questions and more information about working for AO: call 925-932-8993.

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