FAQs for the 2021 Pre-Season Sale:
General Information
Why is the Pre-Season Sale the most popular discount offered by All-Outdoors and how does it work?
Our Pre-Season Sale provides a deep discount and total flexibility. You get 25% OFF of any California river trip—any river, any time, in the upcoming season. Due to Covid, there is a positive twist to reservations made and certificates purchased during this promotional period: If anything prevents you from rafting with us in 2021, the 25% discount you receive will be carried over to another trip in the future and will not expire. Here’s how to save:
- If you already know the specific date and trip, and wish to secure it, you can book it during the sale period saving 25%! Call us at (800) 247-2387 or make a Book Online.
- If you know which trip you want but you don't have a date in mind, purchase a Rafting Trip Certificate for the exact amount of the itinerary, saving 25% off the top; then select the date later on. (The certificate never expires!)
- If you don't know which river you want to raft, you can purchase a Rafting Trip Certificate for any cash value, receiving a 25% discount. You will apply this later as payment toward the trip you want to raft. Buy a Rafting Trip Certificate online.
- Rafting Trip Certificates make gift giving uniquely amazing!
How do I learn more about your trips and what to expect from each river?
- You can explore each of the rivers we run and the trips we offer starting from our California Rivers page.
- You can contact us by phone, live chat, or email.
How much do the trips cost regularly and with the 25% Pre-Season discount?
You can view the regular and Pre-Season discounted rates for all of our trips on our Trip Pricing page. The discounted rates apply to both reservations and Rafting Trip Certificate purchases made during the sale.
How long is the Pre-Season sale and when will it end?
- This 25% discount runs from November through Sunday, January 31, 2021.
- On the last day of the sale, Sunday, January 31, 2021, phone reservations and certificate orders must be received and paid by 5pm to qualify for the discount. Online reservations, payments, and certificate orders using this discount will qualify until 11:59pm Pacific Time.
- Any unpaid balance left on a reservation after the sale ends will be due at regular rate.
- Our regular off-season office hours are Mon-Fri: 10am - 4pm. However, they are extended for the sale January 4-29, 2021 to Mon-Fri: 9am - 5pm. The office will also be open 9am - 5pm on Saturday, January 30 and Sunday, January 31.
Are there any restrictions associated with the Pre-Season Sale?
- We only apply one discount per space (no double discounts) so when receiving the 25% Pre-Season discounted rate, no other discount can also be used. This applies to reservations made during the sale period and when applying Rafting Trip Certificates later in the season at Face Value as payment.
- Guide School is a specialty trip and it is excluded from this promotion.
- Typically, unspent money left on a Rafting Trip Certificate after the season for which it was purchased for (April 1 – October 31) can be applied at the Paid Value (purchase rate which never expires) during subsequent seasons. However, due to the uncertainty of Covid, for the 2021 season we are making a modification to this rule: Any unspent money left on a 2021 Rafting Trip Certificate will carry its promotional Face Value indefinitely and the 25% discount will not expire!
- Rafting Trip Certificates cannot be used to purchase a new Rafting Trip Certificate and receive an additional 25% discount.
What if Covid is still an issue during the 2021 rafting season?
This is a good question and one we feel comfortable answering and addressing:
- Revised Cancellation Policy: We have revised our cancellation policy to make sure people can book their reservation with confidence knowing that if they must cancel their trip for any reason any time prior to 3 days before departure, they will receive a 100% trip credit good for any AO trip in the future. This trip credit is also transferable to other persons. No fuss, no mess, no money lost.
- Modified Pre-Season Sale rules: If you are not able to raft in 2021, your 25% Pre-Season Sale discount will carry over to another trip in the future and will not expire.
- Covid Protocols: We do not know what the future will be in regard to Covid, but we do know that we need to respect and abide by the governmental mandates and directives, while being responsible for the care and well-being of our community and guests. This is what we did this past season and we are prepared to do the same this coming season if need be.
- Private Rafts: If Covid restrictions are still in place, we will not mix social bubbles in a raft or between rafts on the same trip. This creates a safer environment and a “private” experience for all of our guests. Everyone loved and appreciated this very much during the past season! (To be better prepared for the possibility of another Covid rafting season, you might want to consider inviting your family and friends within your social bubble to join you on the river in 2021 so that you can all be ready to raft together whether Covid is here or not! Contact us to discuss the details.)
For more details about what rafting with AO is like during a pandemic, see our blog post.
Booking Your Trip During the Pre-Season Sale
If I am ready to book my trip and know the date, can I reserve it now and save 25%?
Yes, if you know which itinerary you want and you know when you want to go, you can reserve your trip now. To start a reservation, call us, live chat, or Book online. The reservation will fall under our cancellation policy.
What if I know what trip I want but, I don't know when I want to go?
Not a problem. Just purchase a Rafting Trip Certificate based on the cost of the trip you want but for 25% less and call us to book the date when you're ready.
What if I don’t know what trip I want? How do I choose a trip for myself or as a gift for someone else?
You can review our trips online or contact us for assistance in matching a trip for you or someone who will receive this as a gift.
Pre-Season Sale Rafting Trip Certificates
Who can I purchase Rafting Trip Certificates for and how do they work?
- You can get a Rafting Trip Certificate for yourself, as a gift for someone else, or both!
- You can pre-select the trip itinerary for either yourself or for gift giving, covering the cost in full (but paying 25% less) or choose any amount to apply towards a trip of choice.
- If the gift recipient of a Rafting Trip Certificate wishes to do a different trip other than what the Certificate was based on, we will apply the value of the Certificate to the preferred itinerary.
- Any balance left on the Certificate is held on the books for future use.
- If the new trip is at a higher price, the balance will be due at the regular rate.
- Once a reservation is made using the Certificate as payment, or if the trip was actually scheduled at the time of purchase, the reservation falls under our cancellation policy.
When the Rafting Trip Certificate is for me, how will it look and what will it say?
- Certificates for buyers will have your name, reference number, the Face Value dollar amount of the Certificate (the value before the discount that can be applied towards the cost of the trip) and the Paid Value. (For example: Face Value $100; Paid Value $75)
- If based on a specific trip, the accompanying invoice will name the trip and itinerary.
- It will include information about how to book your trip.
When the Rafting Trip Certificate is a gift, how will it look and what will it say?
- Certificates intended for gift giving provide a customized greeting to match your specific celebration. For example: Happy Holidays, Merry Christmas, Happy Hanukkah, Happy Rafting, Happy Birthday or ... You get the idea.
- There are To and From lines that we can fill in as directed by you, or leave it blank for you to personalize.
- There will be a reference number, the Face Value dollar amount of the Certificate (the value before the discount that can be applied towards the cost of the trip). For example: Face Value $100 but you only paid $75 which is the Paid Value.
- If based on a specific trip, the Certificate will name the trip and itinerary.
- It will include information about how to book their trip.
How and when will Rafting Trip Certificates arrive?
Your choice of delivery: emailed pdf or a printed copy through the USPS.
- Email delivery (select "Email (PDF)" if ordering online):
- Choose this option to print out the Rafting Trip Certificate and Redemption Tips document.
- One business day turnaround since all orders are processed by staff during office hours and not automatically generated.
- Orders placed before 4pm on Wednesday, December 23, 2020 will be processed and sent by email in time for Christmas. We recommend ordering your Rafting Trip Certificate well before this deadline to ensure on time arrival. Late orders will be processed after Christmas break.
- Printed copy mailed through USPS (select "USPS - Free Shipping" if ordering online):
- Choose this option to receive the Rafting Trip Certificate by the USPS to a US address of choice. Also included will be our Redemption Tips document.
- Rafting Trip Certificates purchased as a gift will also receive our Guide to California Rivers, Price Sheet, and are placed in a blue folder ready to wrap. If you do not need these additional materials, you can opt not to receive them.
- Orders placed by 4pm on Friday, December 18, 2020, are shipped for free and are expected to arrive in time for Christmas. Late orders can be shipped overnight for an additional fee.
What about the return policy and what if the Rafting Trip Certificate is not used in 2021?
- A Rafting Trip Certificate purchase is considered a final sale. The 2021 certificate is not redeemable for cash but it is transferable to another party and can be applied to any trip in any future rafting season.
- Typically, certificates purchased during the Pre-Season Sale promotion that are not used, or are only used partially, during the season for which they were purchased, can be applied at the Paid Value during subsequent seasons. However, due to the uncertainty of Covid, for the 2021 season we are making a modification to this rule: Any unspent money left (all or partial) on a 2021 Rafting Trip Certificate will carry its promotional Face Value indefinitely and the 25% discount will not expire. No fuss. No mess. No money or value lost.
- 2021 certificates priced at a specific itinerary rate but not yet applied may be used on any other rafting trip in any future rafting season. The Face Value rate will be applied assuming no other discount is received.
- Rafting Trip Certificates cannot be used to purchase a new Rafting Trip Certificate and receive an additional 25% discount.
- Once a trip reservation is made, our revised, more lenient cancellation policy applies.