2018 California Rafting Season Update. Learn More

Policies and Procedures

Thank you for your interest in rafting with All-Outdoors. As you plan your trip, we think it’s important for you to be educated about All-Outdoors policies and procedures. This is why we encourage you to read about them. We want you to understand your rights and privileges as an All-Outdoors guest. If you have any questions regarding our policies, contact us during business hours at (800) 247-2387.

All-Outdoors Cancellation Policy

The Basics

From the time you place your initial reservation through the time of your trip departure, All-Outdoors holds space for you and your group on that specific trip date. Once your reservation is confirmed by receipt of payment, we consider you booked for that trip. At that time, we begin making costly pre-trip preparations for your river adventure and also turn away other potential clients in order to reserve your space. For these reasons we must enforce our Cancellation Policy.

The Bottom Line

If you must cancel your trip, you will receive trip credit toward a future All-Outdoors trip under the following conditions: If you cancel at least 90 days before your trip: 100% credit. At least 60 days before: 75% credit. At least 30 days before: 50% credit. Less than 30 days before: 25% credit if the cancellation is phoned into our office or we chat online during business hours, at the latest, two days prior to departure date*. Cancellations occurring the day before or the day of the trip are not eligible for any trip credit. However, at any time, trip fares may be transferred to a qualified person substituted by you for your space. There are no refunds except if you choose to add the Trip Fee Protection Plan.

* On Cherry Creek trips the day of the pre-trip orientation is considered the departure date.

The Trip Fee Protection Plan returns your money back for specific unforeseen events (sickness, injury, death in the immediate family) that may cause you to cancel your trip. For more information about this Plan, contact our Reservation office.

Cancellations for Private Charter Trips. Paid spaces that are canceled and are above the reserved Tier's trip minimum may qualify for trip credit in accordance with the All-Outdoors Cancellation Policy. Canceled spaces falling below the reserved Tier's trip minimum are not eligible for trip credit.

Cancellations by All-Outdoors due to insufficient reservations, weather, water flow, or safety considerations may occur. We will refund only the trip fees for the portion of the trip not completed. All-Outdoors is not liable for any third-party expenses incurred in association with the planned rafting trip.

Cancellation Due to Rain. We only cancel a trip when, at the departure point, there is a severe storm which continues past the time that, in our opinion, prevents the completion of that day's portion of the trip.

Other Details

Full fare for your trip is usually due at the time you make your reservation to secure the trip. Unpaid spaces on a reservation are usually to allow other group members the opportunity to pay individually but until paid, are subject to re-sale should another paying guest require that space. If arrangements have been made with our office that include an established payment deadline and the deadline is missed, All-Outdoors reserves the right to re-sale or cancel the unpaid spaces.

Price quotes given by guide staff may be incorrect and are not binding. Accurate pricing and discounts can be found online. Contact our reservations office for quotes.

Medical Care and Evacuation Costs are the participant's responsibility. Persons with medical insurance should carry identification. Permission for medical care for minors not with a parent is given by Parent / Guardian Permission Form which would be used only if the parent cannot be reached by phone. Refer to Legal Forms below.

Returned checks will be charged a $25 fee.

Legal Forms

All-Outdoors Liability Release Form must be signed by each participant when they arrive for their river trip. Anyone who refuses to sign this release of liability or alters the content before signing it will not be permitted on the trip. Forms will be available for you to sign when you check in at the meet place for your trip. A PDF version of the Liability Release Form is also available to view or print now.

A parent or legal guardian must sign a liability release form for their child (17 years or younger) to participate in an All-Outdoors California Whitewater Rafting trip.

If the parent or guardian will not be present on the trip they must sign advance copies of both the Liability Release Form and Parent / Guardian Permission Form. Refer to the Parent/Guardian form for instructions.

Highly Recommended with Great Reviews

All-Outdoors is the most recommended whitewater rafting outfitter in California. See for yourself:

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