> All-Outdoors Cancellation Policy

Thank you for your interest in rafting with All-Outdoors.

As you plan your trip, we think its important for you to be educated about All-Outdoors policies and procedures. That's why we encourage you to read our cancellation policy. We want you to understand your rights and privileges as an All-Outdoors guest. If you have any questions regarding our policies, contact us during business hours at 1-800-247-2387.

The Basics

From the time you place your initial reservation through the time of your trip departure, All-Outdoors holds space for you and your group on that specific trip date. Once your reservation is confirmed by receipt of payment, we consider you booked for that trip. At that time, we begin making costly pre-trip preparations for your river adventure and also turn away other potential clients in order to reserve your space. Obviously, cancellations at this point cost the company quite a bit of money. This is why we must enforce our cancellation policy.

The Bottom Line

If you must cancel, you will receive a credit for a future All-Outdoors trip under the following conditions: If you cancel at least 90 days before your trip: 100% credit. At least 60 days before: 75% credit. At least 30 days before: 50% credit. Less than 30 days before: 25% credit. No credit for any cancellations made within 24 hours of your trip date. However, at any time, trip fares may be transferred to a qualified person substituted by you for your space. There are no cash refunds.

Travel Insurance for Cancellations and Medical Coverage

To be sure you are properly covered for your rafting trip, you might consider a travel insurance policy for yourself and members in your group. Package plan includes trip cancellations/interruptions, medical expenses in case of injury on your trip, emergency medical evacuation, lost baggage coverage, and more. For more information, or to purchase coverage, call the All-Outdoors office at 1-800-247-2387.

Other Details

Full fare for your trip is usually due at the time you make your reservation to secure space on a trip. If other arrangements have been made with our office that include established payment deadlines, and the deadlines are missed, All-Outdoors reserves the right to cancel a reservation. Please call if a situation arises that prevents you from adhering to a due date.

Cancellations by All-Outdoors due to insufficient reservations, weather, water flow, or safety considerations may occur. We will refund only the trip fees for the portion of the trip not completed.

Cancellation Due to Rain. We only cancel a trip when, at the departure point, there is a severe storm which continues past the time that, in our opinion, permits the completion of that day's portion of the trip.

Liability Release An Acknowledgment of Risk and Release of Liability of All-Outdoors must be signed by each participant when they arrive for their river trip. Anyone who refuses to sign this release of liability or alters the content before signing it will not be permitted on the trip. A copy of the text is available upon request. For a PDF version our Liability Release form, click here.

A Parental Permission Form must be signed by the parent or guardian of any participant who is under 18 years of age and not accompanied by a parent or guardian. To obtain a permission form or the form's text, please contact our office prior to trip departure. For a PDF version of our Parental Permission form, click here.

Medical Care and Evacuation Costs are the participant's responsibility. Persons with medical insurance should carry identification. Permission for medical care for minors not with a parent may be given by note which would be used only if the parent cannot be reached by phone.

Returned checks will be charged a $20 fee.